How to reach us
Email is far and away the fastest way to reach us. Send your note to hello@ausinobonus.sbs and a real member of our team will read what you send. Our aim is to reply to every genuine enquiry within 2 to 3 business days.
Email us
hello@ausinobonus.sbs
Usual reply time: 2 to 3 business days
What we can help with
We genuinely value hearing from readers. These are the sorts of messages our inbox is made for:
- Feedback: tell us what is working well, what we have missed, or which topics you would like us to cover.
- Corrections: notice a bonus, payout time or any other detail in a review that has changed or looks off? Flag it and we will check it.
- Partnership enquiries: operators, studios and agencies are all welcome to get in touch about working together. Commercial arrangements never sway our rankings or reviews.
What we can't help with
Since AusinoBonus.sbs is an independent review site rather than a casino operator, there are a handful of things we are simply not in a position to help with.
Account & withdrawal disputes
We have no way to see or touch your personal casino account, so we cannot manage or resolve problems tied to it, whether that is deposits, bonuses, verification checks or delayed withdrawals. The first place to raise those is the operator's own customer support team. If that leads nowhere, escalate to the casino's licensing body (for example the Malta Gaming Authority or the Curacao regulator), since that is the body responsible for formal player complaints.
Need gambling support?
If gambling has started to cause trouble for you or someone close to you, free and confidential help is on hand at any hour of the day through Gambling Help Online on 1800 858 858. You will find more detail on our Responsible Gambling page.